Customer Success Executive

Responsibilities

  • Deliver exceptional customer experience using social media websites, online tools, email and apps that link with AVANA platform.
  • Follow up frequently with customers throughout the life of their complaint resolution.
  • Able to deliver effective management of time and documents – especially when disputes arise.
  • Works with other teams (Marketing and Creative, Sales, Partnership) to develop social media timelines coinciding with new product releases, ad campaigns, or other brand messages.
  • Manage support inquiries from general leads with the end goal to get them to subscribe.
  • Replying to incoming contacts, responding to complaints from consumers, informing the incoming contact, blasting promos (if we are running campaigns), following up with customers, making sure they don’t have any difficulties in using AVANA.
  • Helping customers in filling website data (e.g. uploading photoproducts).
  • Stay up to date with AVANA’s promos, incentives, policies, and procedures.
  • Strive to meet individual and team key performance metrics.
  • Be flexible in changing shift schedules and work during weekends and holidays.

Requirements

  • Patience in dealing with daily disputes and bug errors.
  • Be proficient with technology.
  • Care about the details and be proactive in taking action.
  • Have strong reading & writing skills.
  • Have good time management skills.
  • Have a track record of being resourceful and getting things done.
  • Be able to work under pressure.
  • Be empathetic.
  • Be a good communicator.

Salary Range:

  • RM2,300 – RM2,500

Quality Assurance Intern

Responsibilities

  • Hands-on experience in software testing.
  • You will be learning about manual & automated testing.
  • Hands-on experience on our real projects.
  • Experiment and try new things related to software testing.
  • Provide analysis of errors and feedback.
  • Work closely with the Product Manager for other ad-hoc tasks.
  • Recommend, suggest, and feedback on features of our platforms.

Requirements

  • Year 2 students or fresh graduates in engineering or similar relevant field.
  • CGPA: 3.25 and above.
  • Knows at least one programming language.
  • High interest in software development and software testing.
  • Passionate about e-commerce.
  • Able to take initiative and to work independently and within a team.
  • Eager to learn and willing to go the extra mile.
  • Resourceful and good problem-solving skills.
  • Speak and write English and Bahasa Malaysia fluently.
  • Minimum internship period: 3 months.

Allowance:

  • RM500 (per month)

Content Creator Intern

Responsibilities

  • Create video content for Instagram Reel and TikTok.
  • Design promotional materials for the company and its campaigns.
  • Write, review, edit, and update content for company social media.
  • Conduct research and interviews to learn more about current trends, developments, and perceptions about the subject matter, and then contextualize your findings.
  • Assist the creative team with the design of promotional materials.
  • Use social media to engage consumers, respond to questions or complaints, and promote company initiatives.
  • Collaborate with internal departments to establish campaign objectives, complete tasks, and identify and solve problems.
  • Monitor social media metrics.
  • Other tasks assigned by Community Lead and Management.

Requirements

  • Have experience in using Instagram and TikTok.
  • Young, dynamic, fast learner, passionate about social media and online communities with a great team spirit!
  • Should speak and write English and Bahasa Malaysia fluently.
  • The ability to converse and write in Mandarin is a bonus.
  • Creative-minded and able to take initiative to work independently and within a team.
  • Resourceful problem-solving skills; a quick learner with a strong sense of curiosity.
  • Positive attitude with good communication skills (written & verbal).
  • Excellent knowledge of MS Office & Google Suite.
  • Passion for the marketing industry and its best practices.
  • Minimum internship period: 3 months.

Allowance:

  • RM500 (per month)

Product Manager

Responsibilities

  • Being the end-to-end owner of the feature and working with the development team to establish technical requirements for overall functionality (based on business requirements).
  • Create functional specifications and manage the build of the feature.
  • Ensure clear communication and coordination across all internal teams.
  • Help define and influence the long-term AVANA product roadmap.
  • Know customer needs through research and market data.
  • Develop product lines and appraise new ideas for market viability.
  • Assess competition by comparing products.
  • Create product marketing communications objectives.
  • Work with the business development team to create product sales strategies.
  • Create long- and short-term product sales forecasts and analysis for management.
  • Determine product pricing based on market research, production costs and anticipated demand.

Requirements

  • Degree in Computer Science or Engineering / Math or equivalent.
  • 3+ years strong product experience.
  • Able to translate complex business goals into clearly understandable product specifications.
  • Create prioritization based on impact and effort.
  • Makes data-driven decisions and extracts insights from product metrics.
  • Has an entrepreneurial mindset and bias toward action.
  • Derives insights by immersing themselves into their customers’ frame of reference
  • Learns by quickly testing out new hypotheses.
  • Manage and prioritize multiple projects in a dynamic environment.
  • Has experience in achieving consistently good results in a development environment with remote team members.
  • Ability to build awareness with stakeholders, in terms of planning a product or feature
  • Has ecommerce and/or digital marketing experience (preferred).

Salary Range:

  • RM5,000 – RM7,000

Software Quality Assurance

Responsibilities

  • Create detailed, comprehensive and well-structured test plans and test cases.
  • Design, develop and execute automation scripts.
  • Work closely with the development team to improve existing products.
  • Stay up-to-date with new testing tools and test strategies.
  • Able to create good software documentation.
  • Able to create a good bug report and release report.
  • Ensure the software created by developers is fit for purpose and fewer bugs.

Requirements

  • Have at least 2 years experience as Software Quality Assurance.
  • Experienced using automatic testing, such as Selenium and Appium.
  • Strong knowledge of software QA methodologies, tools, and processes.
  • Understand the software development life cycle.
  • Good understanding in compatibility browser behavior (chrome, firefox etc).
  • Familiar with automated testing tools and test scripts using python will be a plus.
  • Able to speak and write in English.

Salary Range:

  • RM3,000 – RM5,000

If you’re interested, do send your resume to work@avana.asia

E-commerce Consultant

Responsibilities:

  • Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
  • Generate qualified leads by expanding sales funnel.
  • Sell AVANA as a platform by establishing contact and developing relationships with prospects; recommending solutions.
  • Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Identify product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Prepare reports by collecting, analyzing, and summarizing information.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Work collaboratively across departments, especially with the Product team to improve products and offerings for the target audience.
  • Contribute to the team’s effort by accomplishing related results as needed.
  • Give sales presentations to a range of prospective leads.
  • Coordinate sales efforts with marketing programs.
  • Understand and promote company programs.
  • Monitor and evaluate the team’s progress and development through coaching and mentoring.
  • Empower team to be up-to-date with latest sales practices and strive to be a trendsetter in the social commerce and SaaS market for Malaysia.
  • Develop and manage the department’s budget.

Requirements:

  • Bachelor’s degree in Business, Marketing, Economics or related field.
  • Successful track record in planning, developing and executing sales strategy.
  • Experience in online sales, especially SaaS products.
  • Experience in managing a team and leading team to achieve individual and team goals.
  • Understanding of the sales process and dynamics.
  • A commitment to excellent customer service.
  • Ability to speak and write in Malay and English. Mandarin is a bonus.
  • Excellent written and verbal communication skills.
  • Have great presentation skills.
  • Superb interpersonal skills, including the ability to quickly build rapport with leads.
  • Able to work comfortably in a fast paced environment.
  • Sales target driven and goal oriented.

Salary:

  • RM3,000 – RM4,500

If you’re interested, do send your resume to work@avana.asia

People & Culture Executive

Responsibilities:

  • Responsible for talent acquisition, growth and retention.
  • Identify the skill gap among employees and initiate training for the team. 
  • Enhance Avangers wellbeing and morale via engagement activities and events.
  • Improve Human Resources processes including but not limited to meetings, on-boarding and off-boarding. 
  • Oversee performance appraisal cycle. 
  • Build strong organisational culture for the teams to grow towards Mission 2025.
  • Develop strong AVANA branding as an employer.
  • Other ad-hoc tasks assigned by the People & Culture team.

Requirements:

  • At least 3 years of relevant experience in Human Resources.
  • Hands-on experience with the full cycle of recruitment.
  • Passionate towards talent and organisational development. 
  • Excellent communicator and strong interpersonal skills.
  • Resourceful and good problem solving skills.
  • Training skills and culture building skills are good to have. 
  • Expertise with labor law will be preferred.
  • Experience growing startup talents will be a bonus.

Salary:

  • RM2,800 – RM3,500

If you’re interested, do send your resume to work@avana.asia

Business Development & Partnerships Manager

Responsibilities:

  • Identify potential partnership opportunities by researching market / industry and keeping a close eye on key developments in the market to onboard merchants to AVANA.
  • Meet potential partners and clients by growing, maintaining, and leveraging professional networks.
  • Develop a professional rapport with new partners, and set targets for sales and provide support that will continually improve the relationship.
  • Grow and retain existing accounts by presenting new solutions and services to partners.
  • Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
  • Monitor, train and motivate the performance of BD team.
  • Provide proactive solutions, brainstorm new and innovative growth strategies.
  • Work closely with executives and operations specialists to improve operations planning and overall efficiency.
  •  Able to draft proposals and negotiate its terms with partners to achieve a win-win solution for both parties.
  •  Create reports to show and track the growth of the business.
  •  Represent AVANA in public events.
  • Other tasks requested by Group CEO and Group COO.

Requirements:

  • Min. 4 years experience in the same fields preferably have experience in startup (SME’s industry will be a PLUS).
  • Have an existing network of partners that cater to the same target audience as AVANA (great to have).
  • Hold a bachelor degree from a reputable university.
  • Strong analytic skills and data-driven thinking.
  • Fluency in English and Bahasa Malaysia.
  • A problem solver with good communication skills.
  • Have good knowledge in social media and ecommerce.
  • Attention to details and resourceful in solving problems.
  • Passionate to help local businesses grow.

Salary:

  • RM4,500 – RM7,000

If you’re interested, do send your resume to work@avana.asia

Sales Executive

Responsibilities:

  • Build business by identifying and selling prospects; maintaining relationships with clients.
  • Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
  • Sell AVANA as a platform by establishing contact and developing relationships with prospects; recommending solutions.
  • Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Identify product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Prepare reports by collecting, analyzing, and summarizing information.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contribute to the team’s effort by accomplishing related results as needed.
  • Give sales presentations to a range of prospective leads.
  • Coordinate sales efforts with marketing programs.
  • Understand and promote company programs.

Requirements:

  • Bachelor’s degree in Business, Marketing, Economics or related field.
  • Experience in online sales.
  • Understanding of the sales process and dynamics.
  • A commitment to excellent customer service.
  • Excellent written and verbal communication skills.
  • Have great presentation skills.
  • Superb interpersonal skills, including the ability to quickly build rapport with leads.
  • Experience using computers for a variety of tasks.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Able to work comfortably in a fast paced environment.

Salary:

  • RM2,300 – RM3,000

If you’re interested, do send your resume to work@avana.asia

Business Development Executive

Responsibilities:

  • Acquire, manage, and grow the partnership with digital marketing and/or ecommerce trainers, digital marketing agencies, communities and corporations related to SME growth and digitalization across Malaysia.
  • Construct, pitch, and negotiate offers that meet the expectations of the partners and merchants.
  • Manage and expand relationships with existing partners and proactively identify new business opportunities.
  • Work cross-functionally and serve as the liaison between our partners, merchants, and AVANA management: product, customer service, merchant growth, marketing, and sales teams.
  • Execute projects from start to finish, including implementing timelines, aligning stakeholders, marketing collaterals, scheduling, executing, and measuring results.
  • Build models and SOPs to evaluate the impact of partner merchant operations initiatives to improve service levels and merchant engagement/retention.
  • Represent AVANA in presenting social commerce solutions to partners and value add to partners’ current offerings.
  • Work closely with Business Development & Partnerships Manager for other ad-hoc tasks.

Requirements:

  • At least 2 years of working experience in Business Development or Sales.
  • Bachelor’s degree in Business Administration, Marketing, or related field.
  • A team player with excellent communication and interpersonal skills.
  • Able to multitask and handle multiple projects simultaneously.
  • Proactive, go-getter with great attention to detail.
  • Able to take initiative and work independently and within a team.
  • Resourceful problem-solving skills.
  • Ability to speak and write in Malay and English. Mandarin is a bonus.

Salary:

  • RM2,500 – RM3,000

If you’re interested, do send your resume to work@avana.asia